Refund Policy

Welcome to Premium Account Wholesaler.
We strive to provide reliable, secure, and satisfactory services. Please read this Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

1.1 Full Refunds

A full refund will be issued under the following conditions:

  • We fail to deliver access to the purchased tool or account within 24 hours of confirmed payment.

  • The service becomes unavailable due to technical issues caused by us and cannot be resolved within a reasonable timeframe.

1.2 Partial Refunds

Partial refunds may be provided for single-tool plans in the following situations:

  • The tool remains non-functional for more than 48 hours due to technical issues caused by us.
  • Only a portion of the service is affected while other tools or features continue functioning properly.

2. Non-Eligibility for Refunds

Refunds will not be granted under the following circumstances:

  • User errors, including logging in from multiple devices or switching devices after activation.
  • Removing, disabling, or uninstalling required extensions or components.
  • Temporary service interruptions due to maintenance or updates by the official tool provider.
  • Personal preference changes, including dissatisfaction after successful delivery.
  • Refund requests submitted more than three (3) days after activation.
  • Attempting to inspect, tamper with, or open developer tools (DevTools) may result in permanent suspension and void refund eligibility.

3. Refund Request Process

3.1 Reporting Issues

To request a refund, contact us through one of the following channels:

📧 Email: support@softofficebd.com
📱 WhatsApp: +8801338349558
💬 Messenger: m.me/SoftOfficeBDMain
💬 Live Chat: Available on our website

3.2 Required Information

Please include the following details when submitting a request:

  • Proof of payment (transaction ID or screenshot)
  • Order ID and registered email address
  • Name of the tool or service purchased
  • Reason for the refund request

4. Contact Information

If you have questions about this Refund Policy, please contact us:

📧 Email: support@softofficebd.com
📱 WhatsApp: +8801338349558
📘 Facebook: fb.com/SoftOfficeBDMain
💬 Messenger: m.me/SoftOfficeBDMain
💬 Live Chat: Available on our website